FAQS

Ensuring your safety and listening to your concerns are our top priorities. We strongly encourage you to share any suggestions or feedback, as your input is invaluable to us. Your ongoing support means the world to us, and we are genuinely thankful for it. Your well-being is of utmost importance to us, and your voice matters.

  • In light of the substantial demand for our services, we strongly recommend booking your appointment online as the most efficient method to secure your spot in our salon. By booking an appointment, you are acknowledging and agreeing to abide by our Cancellation and Salon Policies. We kindly request that you familiarize yourself with these policies before scheduling your appointment to ensure a smooth and mutually respectful experience. Your understanding and compliance with these policies are greatly appreciated.

  • For a more efficient and enjoyable appointment experience, we kindly ask that you arrive with your curls thoroughly detangled. This includes completely undoing any braids or twists and detangling your curls at home. Please ensure that your curls are not tied up in ponytails, buns, braids, twists, or excessively matted and tangled, as this may incur an additional detangling fee. Your cooperation in this matter is greatly appreciated as it helps us provide you with the best service possible

  • To ensure the smooth operation of our schedule and accommodate the needs of all our clients, we kindly request that you provide a minimum 24-hour notice for any changes or cancellations to your appointment. If you provide less than 24-hour notice, a charge equivalent to 50% of the service total will either be applied to your card or will be due at your next appointment. In the event of a "No Show" for your scheduled appointment, the full service total of 100% will be charged, and regrettably, future booking may be restricted. Your understanding and adherence to these policies are essential to maintaining the quality of our services and respecting the time of both our team and fellow clients.

  • We want you to know that no curl pattern is too curly or kinky for us. Our team of stylists is proficient in handling every curl pattern, regardless of your ethnicity, level of kinkiness, or any other unique characteristics. We celebrate the beauty of diversity and are fully equipped to cater to your specific needs, ensuring you receive the exceptional service you deserve.

  • t's important to recognize that even though hair coloring can enhance your look, it can become problematic if not executed correctly. At our salon, we take pride in our role as caretakers of healthy hair. Our primary objective is to maintain the integrity of your curls, prioritizing their health and vitality over achieving a specific color. If your expectations for what your curls can handle are unrealistic, we will candidly communicate this to you. Our commitment is to ensure the well-being of your hair and help you make informed decisions about your desired look.

Get in Touch with Pre'Vail Natural Hair Salon

Have questions or want to book an appointment? We'd love to hear from you! Contact us today, and our friendly team will assist you with all your natural hair care needs.

prevailyournatural@gmail.com
(432)210-4850

1151 Hammond Dr, Ste 200 Studio 119
Dunwoody, GA 30346